To qualify for return all products require a Return Materials Authorization (RMA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. All returns will be inspected and products found to be non-conforming will be rejected or subject to a 15% restocking fee at's sole discretion.

All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return reserves the right to charge a restocking fee up to 15% at's sole discretion. Return processing may take up to 5 business days from the time your product is received. If a refund is issued, please allow 1-2 weeks for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. Please note, shipping and handling charges are not refundable.

Inspection Criteria

  • Products must be in the original manufacturers packaging, and shipped securely.
  • Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
  • Product serial number, or any similar identification numbers, must match the serial number on the package or invoice ( maintains serial number tracking).
  • Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
  • Products labeled with a security seal must have the seal intact and not tampered with.

Returns will not be accepted without a valid Return Materials Authorization (RMA) number. Unless otherwise specified in the item listing on our website or in our Return policy, you may request an RMA within 30 days of the original purchase date. RMA numbers expire after 30 days, and we encourage you to return the product as soon possible. Any return we receive without a valid RMA number will be documented and rejected or subject to a 15% restocking charge at's sole discretion.

Return Procedure

Get started with the return process at the Quest Products Service Center.

Alternatively, you may contact us to obtain an RMA # and return a complete Return Authorization Form.