FAQ

My Account 
 How do I create an account?
 How do I edit my account information?
 I forgot my password.
 How do I return my product?
 I received the wrong product.

Shipping
 Shipping Policy
 International Shipments
 Do you ship to my country?

Privacy/Security Statement 
 Privacy Policy
 Security

Pricing and Billing 
 Do I have to pay sales tax? 
 I need a copy of my receipt/invoice. 
 When will my credit appear on my account?
 When will my credit card be charged?
Buyer's Guide 
 How do I find my product? 
 How do I navigate the site?
Additional Support 
 How do I contact you?
Warranty 
 Warranty Policy

How do I create an account?

1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I forgot my password?

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please view our Returns Policy for complete details on how to return your product.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product for immediate resolution.

Shipping Policy

PulseOximetersPlus.com processes orders within 24 hours and orders are shipped out between 12 - 1 p.m. CST each business day.  

All orders received by 12 p.m. CST will be shipped the same business day.  Any orders received after 12 p.m. CST will be shipped the next business day. For rush orders placed after 12 p.m. CST please call 800-650-0113 for delivery times and options.

We ship all packages via UPS, FedEx, or USPS. Carriers normally only deliver on business days (Monday through Friday). UPS Saturday Delivery is a Value Added Service that is priced at $15 per package and is only available on orders with 2nd Day Air or Next Day Air services and placed before 1pm on Friday. Please contact us before ordering if you wish to add UPS Saturday Delivery.

International Shipments

Taxes and duties are not included in the shipping costs for International shipments.  International orders often incur tax and duty fees for importing items into a country and these fees vary based on the amount of the order.  We are not responsible for taxes and duties for international shipments.

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with 128-bit SSL (secure socket layer) encryption, the highest standard in Internet security. We are further certified by SSL security and provide one of the most secure online stores. All information obtained at our site is encrypted to ensure your security. Your credit card information will only be used to process your order. Once your order is processed, we will not further access any credit card information you provide. We strive to provide you with the easiest and most secure shopping experience possible.

Do I have to pay sales tax?

We are only required to collect sales tax from customers located in the State of Iowa.

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Warranty Policy

PulseOximetersPlus.com (hereinafter, “POP”) warrants to the original product or service purchaser (hereinafter 'the Customer') that the POP product or service for which the Customer received this warranty was to the best of POP’s knowledge designed, developed and/or fabricated using all due reasonable commercial care and good manufacturing practices. POP’s product or service shall be free from defects in material and workmanship for 2 years from date of acceptance. POP’s sole obligation under this warranty is to repair or replace the product, at POP's option. POP must be notified in writing of any claim under this warranty within 30-days of any claimed lack of conformity of the product or service. Any insurance and/or shipping costs incurred in returning your POP product for service under the approved Returned Material warranty option are your responsibility. POP will not be responsible for any products lost or damaged in shipment. Warranty Exclusions. Representatives and brokers of POP products or services are not authorized to modify this warranty in any way. This warranty does not cover the following: Products that have been modified, neglected or poorly maintained, misused, abused or involved in accidents or natural disasters. Damage occurring during shipment of the product (such claims must be presented directly to the freight forwarder or shipping company). Damage to the product resulting from improper maintenance or repair, the use or installation of parts and/or accessories that are not compatible with the original intended use of the product, or the failure to follow the product warnings and usage instructions. Damage or deterioration to the surface finish, aesthetics or appearance of the product. The labor costs required to remove and/or refit and readjust the product covered by this warranty. Normal wear and tear to the product. Or, any products for which the Customer does not follow the warranty procedures outlined above.